Contact

Contact Us

The Pensions Appeal Tribunal Scotland is located at:

George House
126 George Street
EDINBURGH
EH2 4HH

Telephone: 0131 271 4340
Fax: 0131 271 4398

If you wish to contact Pensions Appeal Tribunal Scotland then you can email us on PAT_Info_Mailbox@scotcourtstribunals.gov.uk.

The Scottish Courts and Tribunals Service provides administrative support to the Pensions Appeal Tribunal Scotland.

Users should expect our administration teams to be respectful, polite and helpful at all times. We will explain our processes clearly, be fair and impartial and provide an efficient and effective service.

In return, we expect our staff to be treated with respect. Any incident in which an employee is abused or threatened will not be tolerated. This includes the serious and persistent use of verbal abuse, aggressive tone and/or foul language.

More information can be found in our User Charter.

Information processing by the Pensions Appeal Tribunal for Scotland

The Scottish Courts and Tribunals Service publishes a privacy notice and other information about how data is processed on its website. This can be found at the following link: www.scotcourts.gov.uk/about-the-scottish-court-service/contact-us/data-protection

Complaints

Complaints in relation to a member of the Pensions Appeal Tribunal Scotland

Please note that any complaint relating to a judicial member of the Pensions Appeal Tribunal Scotland requires to be sent to the Judicial Office for Scotland in the first instance, in accordance with the following complaints procedure and guidance.

Complaints in relation to the administration of the Pensions Appeal Tribunal Scotland

If you wish to make a complaint concerning an administrative issue, please contact us using the above details. If making a complaint, please provide as much detail as possible. Where possible, it is helpful for complaints to be made in writing by way of letter or email. This can assist us in undertaking a thorough investigation and providing a reply as promptly as possible. Please remember to include the PATS case reference number and give a full account of the reasons for your complaint. The Pension Appeals Tribunal Scotland aims to respond to complaints within five working days. If we are unable to respond within that timescale, we will let you know when we expect to be able to do so in accordance with the Scottish Courts and Tribunals Service complaints procedure. The full complaints procedure of the Scottish Courts and Tribunals Service is available on the SCTS website. You may also make a complaint using the contact details provided on that page. If you remain dissatisfied with our service or the handling of your complaint, you have the option to raise the matter with the Scottish Public Services Ombudsman (SPSO) after our complaints procedure has concluded.

Please note that we cannot consider comments or complaints about the decision of an appeal. If you are not satisfied with the decision of an application, you may wish to consider seeking independent legal advice.

Please note that the jurisdiction of the Pension Appeals Tribunal Scotland covers Scotland only.

The Scottish Courts and Tribunals Service provides administrative support to courts and tribunals in Scotland, including the Pensions Appeal Tribunal Scotland. The website of this service is www.scotcourtstribunals.gov.uk

The equivalent bodies for England & Wales and Northern Ireland are:

England and Wales

War Pensions and Armed Forces Compensation Chamber (WPAFCC)
PO Box 10875
Arnhem House
Leicester
LE1 8FE
United Kingdom

Telephone: 0330 808 4458
Email: armedforces.chamber@justice.gov.uk

Northern Ireland

Northern Ireland - Pensions Appeal Tribunals
2^nd Floor
Royal Courts of Justice
Chichester Street
Belfast
BT1 3JF

Telephone: 0300 200 7812
Email: tribunalsunit@courtsni.gsi.gov.uk